What to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment with us will help to make the process more pleasant both for you and for your pet.
We encourage our clients to arrive about 10 minutes early to their appointment in order to fill out our New Patient Form. If you'd like to save some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will review your pet's history and discuss any health issues they may be experiencing. You will also be able to ask any questions you may have and we will be sure to dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit with us, we will create a detailed report of our diagnosis, discussion and your pet's treatment plan.
Our Pet Care Philosophy
We are proud to provide pet owners in Des Moines with state-of-the-art and outstanding veterinary services. We are dedicated to serving Des Moines pets with care and compassion.
Our well-rounded veterinary team is proud to serve pet owners in Des Moines and beyond with comprehensive preventative, surgical and boarding services.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Will I be provided with an estimate of costs?
We will always provide a good-faith estimate of the cost of our services before providing treatment to your pet. However, unforeseen circumstances may arise and impact your bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
Due to overwhelming demand we are currently unable to see emergency or urgent care cases. If your pet requires urgent medical attention please contact the clinic detailed on our emergency care page.
- What is your appointment cancellation policy?
If you have to cancel or reschedule your appointment, let us know as soon as you possibly can so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide veterinary care for domestic pets like dogs and cats as well as exotic pets like birds, mammals, etc.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial exam fee and any diagnostics or treatment that you consent to as part of your pet's treatment. This payment will be due at the time that we deliver the service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.